Orion has a well-deserved reputation for providing outstanding training and support services. We recognize that your satisfaction with our software depends on the quality of our services and not simply on the capabilities of our software. Training is always conducted at your firm using your own live data.
Keys Benefits of Orion’s Training Process:
- The installation team knows they must fully understand how you use your existing software and the goals and priorities of your firm.
- Orion provides on-site, face to face training using only your firm’s data. We work with you side by side performing real work.
- Orion’s training staff not only knows our software, but they fully understand the business of a law firm. They have many years of experience.
- Orion has developed a support procedure that gets you the type of expert that you need to solve a specific kind of problem. We don’t force you to fight through “tiered” support.
During training, your staff will be trained on the features necessary to perform their day to day tasks in Orion, depending on their role within the Firm. Once training is completed, our On-site Help Desk will be able to help each staff member with any questions, leading to a smooth system transition. At the end of your firm’s first month using Orion, we will assist with the month-end close process and address any other training concerns.
Your trainers know Orion Software inside and out. What’s more, they have exceptional experience with accounting and law firms. You will be assigned a Lead Trainer who works closely with your staff and the Project Management Team throughout your implementation.